‘North America’s worst airline’: Harry Potter star Matthew Lewis lashes out at Air Canada and its overbooking policy after staff ‘tore up’ his first class ticket and rammed it into economy ‘without saying a word’
- The 33-year-old actor took to Twitter to blow up the airline, following a flight from Orlando to Toronto on Friday
- He claimed that his first class ticket was ‘torn up in front of him at the gate’ by a staff member, who then gave him a replacement economy ticket.
- Lewis admitted that having to sit in the economy was a ‘special matter’, but added that he was angry at the lack of an apology for his ticket change.
- The actor added that he was given ‘no apologies’ and he was told he would have to ‘call’ the airline if he wanted a refund for his first class fare.
- He said it was ‘crazy’ how ‘normal’ it was for airlines to overbook flights
Matthew Lewis lashed out at Air Canada when he claimed they ‘tore up’ his first class ticket and bumped him into economy class for ‘full flight’.
The 33-year-old actor, who played Neville Longbottom in the Harry Potter films, took to Twitter on Friday to criticize the airline as he flew from Orlando to Toronto.
He considers Air Canada the ‘worst airline in North America’ as he claims that the airline ‘tore up’ his first class ticket when he got to the gate.
Criticism: Matthew Lewis lashes out at Air Canada as he claims they ‘ripped up’ his first class ticket and rammed it into economy for ‘full flight’
Matthew alleges he was given an economy ticket and did not get an apology or opportunity to rebook his flight and claims he was told he had to call the airline for a refund.
‘Confirmed. @AirCanada is the worst airline in North America. And that says something,” he tweeted.
‘No e-mail. No offer to re-order. Literally ripped my first class ticket in front of me at the gate, gave me an economy ticket and walked away.
‘Not a word. I had to call him back to ask umm why? Laugh out loud. Special problems, of course. But still wild.’
Slammed: He considered Air Canada the ‘worst airline in North America’ because he claimed that the airline ‘tore up’ his first class ticket when he reached the gate
In a series of replies, Matthew criticized the airline’s policy of overbooking, which means selling more tickets than the available seats on the plane in anticipation of a ‘no show’.
Speaking of overbooking flights, he wrote: ‘I’ve met him before. I think this is a ridiculous policy that we have inexplicably normalized, but it is what it is.
‘That said, it wasn’t my problem.. I wasn’t notified until boarding, no apologies, no questions about whether to rebook, and if I wanted a refund I had to call them.’
He added: ‘How we as a society allow overbooking of flights to become a normal thing we all accept is INSANE. Among so many crazy things.’
Fuming: The actor, 33, who plays Neville Longbottom in the Harry Potter franchise, took to Twitter on Friday to criticize the airline as he flew from Orlando to Toronto.
Air Canada responded to a series of tweets by Matthew, asking him to message them to try and resolve the issue.
The airline said: ‘Hi Matthew, we’re sorry to hear this. Please DM us with more details on this matter, we’ll see if we can help from here.’
Matthew then told Toronto CTV News that he had not spoken to an Air Canada representative when he criticized the airline’s customer service.
‘Air Canada customer service is bad,’ he said. ‘We as a society should not agree with the normalization of profiteering overbooking and firing people from flights.’
Outrage: Matthew alleges he was given an economy ticket and didn’t get an apology or opportunity to rebook his flight and claims he was told he had to call the airline for a refund
Air Canada told the publication that the matter was under review and could not comment further.
Matthew had traveled on a flight to Toronto for the Fan Expo, where he offered an autograph or autographed photo.
The star appeared to be enjoying his trip to Canada, as he later tweeted: ‘Well Toronto, you’re all amazing. A long overdue visit and you will not disappoint. Truly amazing people. Several cities.’
MailOnline has contacted Air Canada for comment.
Actor: Matthew (depicted as Neville Longbottom in Harry Potter) has traveled to Toronto for the Fan Expo, where he offers autographs or autographed photos